Membership & Healthy Living Director

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening the community through youth development, healthy living, and social responsibility. The Membership & Healthy Living Director will supervise all membership retention sales and develop, organize, and implement high-quality YMCA Healthy Living, Personal Training, Small Group Training, and Group Fitness programs to enhance the member and program participant YMCA experience.

Emphasis shall be on maintaining the highest level of customer service and the overall process of selling, connecting, and promoting a relationship-based member experience. This position will provide leadership, knowledge of hiring, training, and supervising staff,
excellent verbal and written communication skills, problem-solving, and an orientation for membership, healthy living sales, and promotion.

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.

• Coordinate branch-specific events and incentives to build retention and increase
  member experiences.
•  Meet Branch and Association goals for member acquisition and retention.
• Executes a high level of engagement through our Jump Start Program, working with our
  membership team to set members up on their Jump Start.
• Establishes a sustainable revenue-based Small Group Training Program utilizing all
  aspects of the branch.
• Develops, implements, directs, and supervises program activities to meet the Healthy
  Living department strategy.
• Establishes new program activities and expands programs within the community per
  strategic and operating plans. Identify strategic collaborative partnerships that
  congruently align with the YMCA’s strategic priorities.
• Executes strategies to ensure members and/or program participants connect with the
  YMCA.
• Recruits, hires, trains, develops, supervises, schedules, and directs staff and volunteers
  as needed. Reviews and evaluates staff performance. Develops strategies to motivate
  staff and achieve goals. Ensures records of staff certifications are current and complete.
• Administer the approved budget and take appropriate action to maintain the fiscal
  integrity of the department(s).
• Maintain equipment and facilities in areas of responsibility, including preventative
  maintenance and some repairs.
• Continually develop personalized healthy living programs to meet the needs of all
  members.
• Participate in all exempt staff retreats.
• Assists in the marketing and distribution of program information. Coordinates special
  events and activities as needed.
• Responds to all member and community inquiries and complaints promptly.

• Minimum age of 21 years
• Bachelor's Degree in a related field or three years of general work experience in related
  fields, or a combination of education and work experience in related fields.
• Strong skills are necessary in supervision, management, public relations, promotion,
  written and verbal communication, fundraising, and budget management.
• Experience in the field of sales, customer relations, and marketing.
• Experience with program design, implementation, and retention.
• The ability to connect with and relate to all generations is essential.
• Must be able to deliver programs of the highest quality and have knowledge/background
  of group exercise, personal training, and small group training.
• Must have current YMCA of the USA Foundations of Group Exercise OR current ACE
  Group Fitness Instructor, AFAA Group Fitness Instructor certification, NETA Group
  Exercise certification, ACSM Group Exercise certification.
• Current personal training certification in one or more of the following: AAPTE, ACSM,
  ACE, NSCA, AFAA, NASM, NETA, Cooper Institute, IFPA, NCCPT, NCSF, NESTA required.
• General knowledge of fitness principles and training adaptations, including basic
  anatomy and physiology

• Free Family Membership
• Program discounts
• Generous retirement benefits - 12% after eligibility is met
• Employee Assistance Program
• Paid Vacation, Sick Days, and Holidays
• Medical, Dental & Vision Insurance
• Disability Benefits
• Life Insurance 

OUR YMCA CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.