Resident Services Manager

The YMCA of the Pikes Peak Region is actively seeking a qualified, high-energy Resident Services Manager.  Are you ready to learn and create excitement about our programs and community, build relationships with prospective, new and existing residents, and show off our amazing Y culture?

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development; healthy living and social responsibility. The Resident Services Manager (RSM)will be responsible for managing the front desk area including but not limited to organizing files, overseeing the calendar of events, streamlining front desk operations, supply inventory and modeling excellent customer service to part-time staff. The RSM will become knowledgeable in all aspects of community operations and will be the first point of contact for residents with questions or concerns. The RSM will assist the Program and Operations Director in creating marketing materials for all community events and happenings through email and social media outlets. The RSM will have the ability to resolve community conflicts and concerns in a friendly manner. The RSM will oversee the front desk schedule and ensure all shifts are covered during Ranch House operating hours. The RSM will report to the Program and Operations Director.

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.

• Maintain an efficient, streamlined work area for all part-time Membership Service Representatives (MSR)
• Oversee calendar of events and new resident appointments
• Excellent customer service; answer resident questions and concerns in a timely manner,
• Supervise Front Desk staff 
• Role model proper customer service to MSRs
• Report all inquiries and incidents to the proper channels
• Knowledge and understanding of community operations; streets, villages, contractors, land developers, builders, Metro District, postal service, etc.  
• Assist in hiring and training new MSRs 
• Keep social media pages current
• Create content for digital flyers 
• Promote YMCA programs and events
• Inventory of supplies
• Work cooperatively with all YMCA departments, community contractors, and Metro District employees
• Communicate with Program and Operations Director daily

• Minimum age 21
• Minimum 2 years of experience working in a front desk, office setting, or customer service role specifically in a high volume establishment.
• Must be available to cover evening and weekend shifts when needed
• Excellent verbal and written communication skills
• Excellent organizational and problem solving skills
• Must work well independently and as part of a team  
• The proven ability to establish and maintain favorable relationships required

SHIFT REQUIREMENTS:

Times may vary Monday - Sunday

Must be available to work special events, evening hours, have weekend availability, and flexible schedule 

FULL-TIME BENEFITS 

• Free Family Membership
• Program discounts
• Generous retirement benefits - 12% after eligibility is met
• Employee Assistance Program
• Paid time off
• Medical, Dental & Vision Insurance
• Disability Benefits
• Life Insurance 

OUR YMCA CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.